AI in Hospitality

PUBLISHED: September 2024

Demystifying AI's impact on large operators

People are at the heart of Hospitality, so where does AI sit?

Hospitality organisations are inherently complex due to their variety of activities and roles. The larger the operation, the more processes it needs to ensure a high standard of service.

Technology and the newest developments in next-generation solutions can help manage these complex operations and empower organisations to reach their full potential.

Download report

Fill in your details to download the report now.

Executive summary

We can think of next-generation technology as building the “self-driving car” of running a large Hotel group or a Restaurant chain.

The last 20 years of workforce management were dominated by legacy point solutions that digitised simple paper processes and offered basic versions of AI assistance.

This new wave of AI developments make up a truly intelligent platform that enables organisational leaders in complex, multi-location enterprises to put the right people, in the right place, at the right time; and to seamlessly manage their workforce end-to-end.

Ben Dixon, CTO and Co-Founder of Sona