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Digital Investment in Social Care

PUBLISHED: April 2023
The digital revolution has arrived.

Fuelled by government and regulatory priorities, 2023 is shaping up to be a massive year for technology adoption in Social Care.

So we asked 250 Social Care leaders about their attitudes towards digitisation and their plans for the next 12 months - and you can access the results right here 👇

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We surveyed 250 Social Care leaders about their attitudes towards digitisation and their plans for the next 12 months.

Here's what we learned:

How much of a priority is investing in new technology and systems for your organisation during your next financial year?
Very high priority
High priority

Providers' appetites for tech investment are growing.

Investing in digital is a priority for 62% of providers, with 51% expecting to increase their technology spending, compared to 31% spending less. 

The ability to generate better data and insights, improve operational efficiency, and maintain and improve quality of care are the most significant driving forces for tech investment. 

Critical systems dominate providers’ technology shopping lists

More than 90% of organisations will be procuring either digital care planning, e-rostering, or e-mar over the next 12 months, reflecting the increasing maturity of these software categories. 

Overall, ease of use and reliability were tied first in the list of most important factors when evaluating new technologies, with price third.

What are the three most important factors when evaluating any new technology or system?
Middle management
Senior management
Board level
Quality of data and analytics
Ease of use
Ease of use
Expertise in social care
Customer support

Organisations are taking a ‘big tent’ approach to purchasing decisions.

45% of the time, at least 10 people are involved in approving the purchase. 25% of respondents said 20 or more people are involved.

While budget constraints are the sector’s biggest procurement challenge, the results also highlighted lack of technical expertise and interoperability of disparate systems as major concerns when evaluating new technologies.

How many people typically get involved at each of the following stages when your organisation is buying new technology / IT?