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Mapping the Hospitality Exit

PUBLISHED: November 2023
Why are Hospitality workers leaving the industry, and what can you do to retain them?

We surveyed 1000 Hospitality leavers during August 2023. 

This report looks at the trends seen in the last year, and highlights how Hospitality organisations can improve recruitment and retention in order to deliver an exceptional customer experience.

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A note from Karina Coen

In Mapping the Hospitality Exit, we polled 1000 leavers and set out to answer key questions like:

  • Why are people leaving the sector?
  • Where are they going?
  • What would convince them to return?
  • And how can organisations improve retention and attract new employees?

There are so many great new insights in this report, but one that stood out to me was how important growth opportunities are. Attracting and retaining talent means showing people that there is a rewarding long-term path for them.

There is a reason to be optimistic. Hospitality organisations are fully committed to improving the labour situation. Mapping the Hospitality Exit contributes to this conversation and offers practical insights and solutions that help leadership take action and implement relevant changes to improve efficiency and wellbeing in their organisation.

Sona believes in collaborating closely with our Hospitality customers. We want to know as much as possible about every influencing factor, so that we can be the best tech partner and support their needs. Over the last year, we have consistently built new features and functionality in direct response to feedback and collected insights.

In this report, we will look at the trends seen recently, then highlight how Hospitality organisations can improve recruitment and retention in order to deliver an exceptional customer experience.

Karina Coen
VP of Productivity Solutions, Sona