A note from Karina Coen
What stood out to me most was how often public praise and manager interactions were mentioned. These human touches are essential to a great employee experience and, therefore, to retention.
However, many respondents weren’t able to self-service many basic operational activities, leaving managers busy with admin and little time to inspire and motivate.
Seeing how driven team members are when they’re kept up-to-date with business metrics makes me confident there is a big opportunity in this data for leaders looking to boost productivity.
This report goes beyond simply showing that staff need more support and formulates a set of solutions that Hospitality operators can consider in order to empower every employee to perform their best.
Avoiding that £1.6m bill is certainly great motivation, but as we all know, happy employees are productive employees, and investing in their wellbeing is essential to growing long-term.
Karina Coen
VP of Productivity Solutions, Sona
