Webinar

People & Productivity in Hospitality: From insights to action

12 November 2025 | 12:00PM GMT

Hospitality is facing a productivity challenge that’s about more than efficiency — it’s about people. With rising costs, recruitment pressures, and growing expectations for employee experience, leaders are rethinking how technology, communication, and culture come together to drive performance on every shift.

In this exclusive session, hosted by Paul Watson, VP of Hospitality at Sona, a panel of industry experts will unpack the latest People & Productivity Insights research from KAM and explore how operators can turn data into action.

👉 Access the full research report here

See recording

Further information

In this session, you’ll discover:

  • The key findings from Sona and KAM’s latest research into frontline productivity

  • How inefficient systems are costing the sector £2.7 billion a year

  • Practical steps to improve onboarding, scheduling, and communication

  • How better tech and people strategies can reduce churn and boost engagement

  • Real-world examples of how leading operators are creating friction-free workplaces

You’ll also have the chance to put your questions directly to the panel and take away actionable strategies to improve productivity, retention, and service quality across your business.