The Sona Blog
News, research and insights from the world of frontline work
Latest Insight from Sona & CGA by NIQ
This year has been a pivotal year for AI developments and it's evident the technology is deepening its role in hospitality, as the Business Confidence Survey from CGA by NIQ and Sona reveals – but weak confidence about investment and knowledge are holding back productivity gains.
New customer: Loungers
As a rapidly growing 300-site business operating across three brands, Loungers needed a solution that could help them harness the latest tech and AI to achieve their strategic priorities, while continuing to deliver great hospitality.
AI in Social Care: Hype to real-world results
Practical insights on AI in social care from Sona, Greensleeves and Care England. Learn how AI improves workflows, care quality and staff wellbeing.
Unlocking the Real Power of AI in Hospitality
Sona’s VP of Hospitality breaks down what Agentic AI really means for hospitality beyond the buzzwords and headlines. Paul dives into how Agentic AI is creating impact and why the future belongs to those who embrace it.
Why fixing everyday friction is now the real productivity opportunity
Across the sector, teams are losing time, patience, and motivation because of outdated, disconnected, or inefficient processes. And while the conversation often focuses on guest experience, the reality is that your customer experience will never exceed your employee experience.
Budget 2025: What it means for Social Care Providers’ Payroll
This blog will focus on what the Budget means specifically for care providers’ payrolls, and how you can respond.
What operators told us about the Budget
Spending a morning with Hospitality leaders at a recent briefing meant there was only one topic on everyone’s mind: the Budget. The conversation was honest, practical, and full of insights that cut through the noise.
Budget 2025: How it impacts the Hospitality sector
The Budget confirms what operators have been feeling for months: labour costs are rising, tax burdens are heavier, and consumer confidence is shaky.
New partnership announced with Talos360
Sona and Talos360 announce a new integrated partnership.