
Machine Learning is not Agentic AI
But lots of people will try and tell you it is. All modern workforce management platforms use machine learning, Sona is the only one that gives you access to Agentic AI.
Machine learning
Static tables and dashboards that you can look at to help with your decision making
Industry standard for the last 15 years
Relies entirely on human operators to check and make the right decisions
Cannot adapt to new situations
Great for forecasting, not good at driving action
Agentic AI
Autonomous goal seeking agents that collaborate with you to reach objectives
Only became possible in the last 6-12 months
Brings opportunities and issues to your attention as and when they happen
Chains tasks, conducts research, and adapts to new situations
Acts as a collaborative partner to drive behaviour across all stakeholders
Over 1000 agents available today in Sona
Make every manager your best manager

Take what your best managers do and use agents based on their behaviour to up-skill everyone to their standard
If you're building a roster, receive nudges about what matters most whether it's maximising sales, managing costs or ensuring compliance
If you're browsing HR records, receive advice on managing holiday, retaining your best teams, and driving employee wellbeing
When you need more information, use inline chat to dive into the story behind the suggestion

An in-app support assistant for every team member

Understands all of your policies, handbooks, and operating manuals
Offers your employees instant, personalised answers at any time
Managers save time and employees ask questions they otherwise wouldn't

Give every location a world-class BI analyst

Finally get real-time, accurate answers to "how are we performing today," and - more importantly - "based on what happened today, what should I change tomorrow?"
Ask live "why" questions while viewing dashboards
Use Sona Deep Research to ask complex questions such as "what drove the difference in financial performance this week vs last" and receive comprehensive, personalised reports

Your 24/7 workforce

Brief your agents on what matters and receive the precise information you need, when you need it
Have your agents propose a course of action and approve it with one click from your phone or browser
Deep integration with all of your WFM systems allows actionable daily digests, tailored to your role and to how you run your business

All supported by everything Sona is already known for


Best in class forecasting - consistently more accurate two weeks out than other industry leaders are the day before
An Auto-scheduling system that not only creates the perfect achievable roster automatically, but goes all the way through to who should work which shift
A bottom up productivity modelling suite that consistently ranks as the most advanced on the market


Switch to a future-proof WFM solution
Find out the modern way to manage, engage, and delight your employees.
Book a demo