Webinar
People & Productivity in Hospitality: From insights to action
12 November 2025 | 12:00PM GMT
Kate Moses
Founder & MD
KAM
Kimberley Handy
Head of People
Nightcap
Paul Watson
VP of Hospitality
Sona
12 November 2025
12:00PM GMT
12:00PM GMT
Hospitality is facing a productivity challenge that’s about more than efficiency — it’s about people. With rising costs, recruitment pressures, and growing expectations for employee experience, leaders are rethinking how technology, communication, and culture come together to drive performance on every shift.
In this exclusive session, hosted by Paul Watson, VP of Hospitality at Sona, a panel of industry experts will unpack the latest People & Productivity Insights research from KAM and explore how operators can turn data into action.
All attendees will receive exclusive early access to the full People & Productivity Insights report.
Kate Moses
Founder & MD
KAM
Kimberley Handy
Head of People
Nightcap
Paul Watson
VP of Hospitality
Sona
12 November 2025
12:00PM GMT
12:00PM GMT
Further information
In this session, you’ll discover:
-
The key findings from Sona and KAM’s latest research into frontline productivity
-
How inefficient systems are costing the sector £2.7 billion a year
-
Practical steps to improve onboarding, scheduling, and communication
-
How better tech and people strategies can reduce churn and boost engagement
-
Real-world examples of how leading operators are creating friction-free workplaces
You’ll also have the chance to put your questions directly to the panel and take away actionable strategies to improve productivity, retention, and service quality across your business.