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High staff churn in H1 could be costing you peak season revenue
Staff churn has always been treated as an HR problem. Something to monitor, report on, and accept as part of life in hospitality. But what if it's actually a revenue problem?
Sub-Processor List
A sub-processor is a third party data processor that has or will potentially have access to process data that may contain personal data from a data controller.
Sona uses certain sub-processors to achieve the service level we commit to providing to our customers.
| Sub-processor | Data storage location | Purpose |
|---|---|---|
| Amazon Web Services (AWS) | EEA | Data hosting |
| Amplitude | USA | Analytics |
| Anthropic | USA | AI tool |
| DBT | USA | Data warehousing and reporting processor |
| ElevenLabs | USA | AI voice agent provider |
| Fivetran | UK | Data warehousing and reporting processor |
| GitHub | USA | Code hosting |
| Google Analytics | EEA | Web analytics service |
| Google Cloud Platform | UK | App infrastructure |
| Google Workspaces | EEA | Office productivity and storage services |
| HubSpot | EEA | CRM |
| Linear | USA | Product management tool |
| Mandrill (Mailchimp) | USA | Email tool |
| Metabase | USA | Business intelligence and dashboard creation |
| Microsoft | EEA | Office productivity tools |
| N8N | EEA | Secure and AI-native workflow automation tool |
| New Relic Inc | EEA | Stack analytics solutions provider |
| OpenAI | USA | Automating business processes |
| Paygate | UK | BACS payments provider |
| Planhat | EEA | CRM tool |
| Sendgrid | USA | Email tool |
| Shape | UK | Payroll software provider |
| Slack | EEA | Messaging and comms |
| Stream Inc | EEA | Sona app functionality |
| Twilio | USA | SMS relay service |
| Typeform | EEA | Form creator |
| WizRocket (CleverTap) | EEA | App engagement and user retention |
| Zendesk | EEA | Messaging service for customer support |