What Hospitality need to know about the Employee Rights Act
We brought together hospitality leaders, operators and employment law experts to unpack what the Employee Rights Act will really mean for hospitality.
Building a staff schedule couldn’t be easier.
Reduce payroll errors with real-time T&A.
Fill 50% more shifts with your own employees.
Ensure shifts are covered even if you're understaffed.
Manage absence requests and approvals.
Practical ways to boost team morale with proven examples from across the sector.
Find out what care employees say matters to them most at work.
Search and view employees with customised permission levels.
Key employment information all in one place.
Store visas, professional certifications and more with easy access.
Control personal and operational details of your staff.
Why are people leaving Social Care, and where are they going?
We asked 250 Social Care leaders about their attitudes towards digitisation and their plans for the next 12 months...
Why are Hospitality workers leaving the industry, and what can you do to retain them?
Share updates with a single click.

Staff can see relevant messages in one place.
Request post-shift feedback from staff.
Recognise staff contributions by sending them praise.
Identify staff at risk of churning.
How care organisations can embrace flexible working and thrive.
Maintain quality of care and reduce costs.
Maximise profitability through AI-powered forecasting & scheduling.
Elevate your operational efficiency and guest satisfaction.
Streamline operations across sites.
Developed alongside Social Care experts with decades of combined experience.
See why we are the leading user-friendly, end-to-end platform that prioritises both efficiency and wellbeing.
The Sona Partner Network is an ecosystem of solution experts and complementary technologies.
Give staff greater visibility of shifts available to work, with a simple "shift claim" process to increase their income.
Improve employee engagement and retention with a seamless employee communication platform.
Happier staff provide greater customer experiences, which in turn drives return rates, revenues and recommendations.
Give staff greater visibility of shifts available to work, with a simple "shift claim" process to increase their income.
Improve employee engagement and retention with a seamless employee communication platform.
Happier staff provide greater customer experiences, which in turn drives return rates, revenues and recommendations.
Meet the Sona team online with our webinar series or in-person at an event near you.
New research, insights, and strategies for frontline leaders.
Downloadable templates, reports and guides from Sona.
Stay up to date with the latest Sona news and research.
Learn how our customers are transforming their people operations.
| 3 min read
We brought together hospitality leaders, operators and employment law experts to unpack what the Employee Rights Act will really mean for hospitality.
| 2 min read
In this wide-ranging conversation, Kate Nicholls, Chair of UKHospitality, joins Paul Watson from Sona for a discussion facilitated by Mark Stretton, CEO at Fleet Street. Together, they reflect on the forces shaping hospitality today and what’s coming next.
| 2 min read
Sona and Grateful announce integrated partnership.
PUBLISHED: November 2025
While PAUL doesn’t track a huge amount of detailed metrics, it’s still a strong story for us — especially as a festive hook. The case study highlights:
How PAUL UK is using Sona to simplify scheduling and operations
The impact on manager time and team communication
Why Sona supports consistency across a multi-site retail bakery model
Their experience rolling out and adopting the platform across stores
PUBLISHED: September 2025
Sona and Pineapple have collaborated for a first-of-its-kind benchmark report, based on data from over 35,000 employees. This report reveals what’s really driving retention and performance in Hospitality.PUBLISHED: September 2025
Hospitality boards are rethinking productivity—not just as cost-cutting, but as a driver of growth, guest satisfaction, and team engagement.
Sona and Lottie partner to launch a new report in an exclusive event.
Join other Care leaders for this round table discussion on building a sustainable digital journey at The Ivy Soho Brasserie.
On Thursday, 13th June, the Sona and Lottie teams will be hosting an event at The Ivy Soho Brasserie to bring together Care leaders and explore the findings of our latest research: How to invest in solutions that pay for themselves.
Hosting will be Lottie co-founders Will and Chris Donnelly, and Head of Partner Relations Nic Thompson, as well as Sona co-founder Steffen Wulff Petersen and Head of Sales Hemal Joshi, and Digital Social Care expert Hayley Horwood.
Whilst enjoying a drinks reception and a three course seasonal dinner, we'll be talking about the practical steps of building a financially sustainable digital journey that funds itself and enables the purchase of other solutions.
Together with Lottie, we are passionate about building technology that makes a genuine difference for Social Care organisations. We want to bring together next-generation workforce management with advanced CRM tools that empower staff and solve the unique challenges of Social Care.
Nearest stations: Piccadilly Circus (5 minutes walk), Oxford Circus (5 minutes walk)
Dress code: Smart casual
Format: Drinks reception and round table discussion at 18:00, followed by three course seasonal menu at 18:45
Contact: otto@getsona.com
There are lots of benefits to using dedicated, cloud-based rostering software, but three of the biggest are:
1 Compliance
(I'll add this)
2 Time efficiency
Rota management is one of the most time-consuming parts of a manager’s week. The right software can automate a lot of the manual roster work and reduce the time it takes to complete the tasks that can’t be automated.
3 Higher quality data
Having reliable digital records of when and where staff worked means a more accurate payroll. But it also lets you access valuable real-time intelligence about your people and operations that can help improve future schedules.
4 A better employee experience
Making rosters available digitally to your staff gives them greater control and flexibility over their working hours and fairer access to overtime. It also makes shift-based communication quicker, easier, and less intrusive when they’re not on shift.
Yes. Rostering in Sona accommodates all working patterns, shifts, and role types. So full-time staff with fixed salaries can be scheduled right alongside hourly workers - not just in one location, but across sites, too.
Yes. Rostering in Sona accommodates all working patterns, shifts, and role types. So full-time staff with fixed salaries can be scheduled right alongside hourly workers - not just in one location, but across sites, too.