New partnership for Social Care announced with Care Hires
Sona and Care Hires announce an exciting partnership.
Building a staff schedule couldn’t be easier.
Reduce payroll errors with real-time T&A.
Fill 50% more shifts with your own employees.
Ensure shifts are covered even if you're understaffed.
Manage absence requests and approvals.
Practical ways to boost team morale with proven examples from across the sector.
Find out what care employees say matters to them most at work.
Search and view employees with customised permission levels.
Key employment information all in one place.
Store visas, professional certifications and more with easy access.
Control personal and operational details of your staff.
Why are people leaving Social Care, and where are they going?
We asked 250 Social Care leaders about their attitudes towards digitisation and their plans for the next 12 months...
Why are Hospitality workers leaving the industry, and what can you do to retain them?
Share updates with a single click.
Staff can see relevant messages in one place.
Request post-shift feedback from staff.
Recognise staff contributions by sending them praise.
Identify staff at risk of churning.
How care organisations can embrace flexible working and thrive.
Maintain quality of care and reduce costs.
Maximise profitability through AI-powered forecasting & scheduling.
Elevate your operational efficiency and guest satisfaction.
Streamline operations across sites.
Developed alongside Social Care experts with decades of combined experience.
See why we are the leading user-friendly, end-to-end platform that prioritises both efficiency and wellbeing.
The Sona Partner Network is an ecosystem of solution experts and complementary technologies.
Give staff greater visibility of shifts available to work, with a simple "shift claim" process to increase their income.
Improve employee engagement and retention with a seamless employee communication platform.
Happier staff provide greater customer experiences, which in turn drives return rates, revenues and recommendations.
Give staff greater visibility of shifts available to work, with a simple "shift claim" process to increase their income.
Improve employee engagement and retention with a seamless employee communication platform.
Happier staff provide greater customer experiences, which in turn drives return rates, revenues and recommendations.
Meet the Sona team online with our webinar series or in-person at an event near you.
New research, insights, and strategies for frontline leaders.
Downloadable templates, reports and guides from Sona.
Stay up to date with the latest Sona news and research.
Learn how our customers are transforming their people operations.
| 3 min read
Sona and Care Hires announce an exciting partnership.
| 4 min read
Steve Rockey, People Director at The PIG Hotels, is joined by Sona's VP of Hospitality, Paul Watson, in conversation on the culture strategies that deliver high performance teams.
| 7 min read
This article explores 5 common drawbacks of legacy tools and how next-generation, bottom-up architecture unlocks revenue growth.
PUBLISHED: December 2024
In collaboration with Peach 20/20, here are the top insights on how Hospitality operators are driving productivity with AI in 2025.
PUBLISHED: October 2024
Do you know how the frontline feels about new tech?
Sona’s most recent 1,000 person survey delved into the motivations of both leavers and joiners to the sector.
PUBLISHED: August 2024
What motivates the next generation of Care professionals to stay in the sector?
Who we are
Sona Technologies Ltd (Sona, we, our, or us) is the data controller and is responsible for your personal data collected through www.getsona.com (our website) and your interactions with us. This privacy policy applies to such personal data and explains how we collect it and use it.
We have appointed an Information Security Officer who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact privacy@getsona.com.
Changes to the privacy policy
We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
What this privacy policy doesn’t cover
Please note that if your employer uses our application then Sona is not a data controller of the personal data you, or your employer, inputs into the application. Your employer remains data controller of this personal data and you should refer to your employer’s employee privacy policy for further information.
Our website is not intended for children and we do not knowingly collect data relating to children.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can, directly or indirectly, be identified. It does not include data where the identity has been irreversibly removed (anonymous data).
We may collect, use, store and transfer different kinds of personal information about you. The types of personal information we collect depends on the nature of our relationship with you. The kinds of personal information we collect can be grouped together as follows:
We may also put your personal information into aggregated and anonymised form. Once anonymised, that data is no longer classed as personal information.
We do not, via the website or our interactions with you, collect any sensitive personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal information
Where we need to collect personal information in order to provide a service, for example invite you to a webinar or use a feature of the website, and you fail to provide that data when requested, we may not be able to provide that service to you.
How is your personal information collected?
We use different methods to collect information from and about you including through:
We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:
We have set out below a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Purpose |
Legal basis |
Market our products and services, including upcoming webinars, tradeshows and other events. |
Necessary for our legitimate interests in contacting customers and attracting new customers. |
To manage our relationships with existing customer. |
Necessary for our legitimate interests in providing existing customers with our service. |
To manage our relationship with you which will include: (a) notifying you about changes to our terms or privacy policy; (b) asking you to leave a review or take a survey; (c) answering your questions about Sona and our applications; and (d) providing you with details about any Sona events (virtual or in-person) for which you have registered or shown an interest. |
(a) Performance of a contract with you. (b) Necessary to comply with a legal obligation. (c) Necessary for our legitimate interests (in keeping our records updated and to study how customers use our products/services). |
To enable you to partake in a prize draw, competition or complete a survey. |
(a) Performance of a contract with you. (b) Necessary for our legitimate interests (in studying how customers or potential customers might use our products/services, to develop them and grow our business). |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, as well as receiving professional advice such as legal advice). |
(a) Necessary for our legitimate interests (in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). (b) Necessary to comply with a legal obligation. |
Provide you with access to all parts of our websites, to authenticate and enable access to services and features of our website for you, to personalize your experience on our websites, and ultimately improve the functionality of the website for the benefit of all users. |
(a) Necessary for our legitimate interest in providing an enhanced, customer friendly website by understanding how our website is used. (b) Performance of a contract with you. |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. |
Necessary for our legitimate interests (in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy). |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. |
Necessary for our legitimate interests (in defining types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy). |
To contact you to make suggestions and recommendations to you about services or events that may be of interest to you. |
Necessary for our legitimate interests (in developing our products/services and grow our business).
|
To protect our employees.
|
(a) Necessary for our legitimate interest in protecting our employees and preventing crime. (b) Necessary to comply with a legal obligation. |
To resolve customer queries and complaints. |
(a) Necessary for our legitimate interest in resolving queries and complaints. (b) Necessary to comply with a legal obligation. |
To comply with our legal or regulatory obligations, including compliance with requests from governmental, regulatory and law enforcement agencies. |
Necessary to comply with a legal obligation. |
To allow for the sale or transfer of our business, and the purchase of a business by Sona. |
Our legitimate interest in being able to manage our business by conducting such a sale or transfer. |
Marketing
You will receive marketing communications from us (usually by email or by phone, including messaging such as WhatsApp) if you have requested information from us, attended a tradeshow and provided us with your email address and/or phone number, signed up to our mailing list, newsletter or attended any webinar or other event we host and you have not opted out of receiving that marketing.
Please only provide your contact details to us when acting in your professional or business capacity.
We will provide you with an opportunity to opt-out of our marketing on each of our marketing communications. However, we may continue to send non-marketing service-related communications (for example, communications regarding updates to this privacy policy). If you do opt-out of marketing communications, we will retain your telephone number and/or email address on a ‘do not contact for marketing purposes’ list, to make sure we avoid sending marketing communications to you in the future.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use and how to manage them, please see our cookie policy.
We may share your personal information as set out below for the purposes set out in the table above:
Some of the third-party service providers we use to deliver the website and its features are based outside of the UK. Their processing of your personal data will therefore involve a transfer of data outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
We have implemented and maintain appropriate security measures to reduce the risk of your personal information being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Where we share personal information with our staff, they will only process your personal information on our instructions and they are subject to a duty of confidentiality. Similarly, we will only share your personal information with third parties where that third party is under contractual obligations to ensure you personal information is protected in compliance with the law.
How long will you use my personal information for?
We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of providing our services, to resolve disputes, to establish legal defences, to conduct audits, to pursue legitimate business purposes, to enforce our agreements and in satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Under certain circumstances, you have rights under data protection laws in relation to your personal information. In summary, these rights are as follows:
If you wish to exercise any of the rights set out above, please contact us using the details provided at the top of this policy.
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please try to contact us in the first instance.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.