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Sona x CGA by NIQ New Release: Tech in focus as business leaders chase efficiencies
Sona x CGA by NIQ New Release: Tech in focus as business leaders chase efficiencies
KPI Cheat Sheet
Sona's KPI Cheat Sheet is designed to provide clear metrics to track progress and make informed decisions specifically within the Care industry.
By pairing these metrics with workforce management systems such as Sona, Care leaders are able to measure performance efficiently and promote a culture of goal-oriented behaviour, all while reducing the time spent on administrative tasks.
Staff
Deliver best quality of care
People we support
Optimise occupation rate
Margin
Improve overall turnover
Maintain safe staffing levels
Contracted hours / hours needed (= vacancy rate)
Percentage of medication errors & incident errors
Staff cost / total income
Improve retention rate
Changes completed / changes requested (Post surveying staff on current sentiment)
Staff-related complaints from service users / total complaints
Churn rate
Total staff/ total service users
Monitor employee satisfaction / recognition
Negative reviews addressed / total negative reviews
Resident satisfaction survey
NPS Score: would you recommend this organisation?
Revenue per service user
Adapt quickly to abrupt abscence
Number of staff absent (sick) / staff needed
Open shifts / shifts needed
Staff scheduled / staff present per day (= consistency of care)
Total enhanced pay shifts (from extra shifts or agency) / total shift cost
Decrease agency spend
Agency staff / total staff per day
Number of different staff / service user
Agency cost / total staff cost
Potential overspend on agency staff vs if own staff used
Understand your staff needs and preferences (= staff profiles)
Contracted hours with your org / total working hours (including extra shifts, other employer)
Contracted hours / needed hours (= vacancy rate)
Churn rate for high/mid/low performing staff (extra hours/normal hours/less than required hours)
Minimise payroll errors
Payroll errors / total payroll completed
Hours worked divided / hours required per service user (= real care delivered)
Cost of payroll errors