Hospitality
News, research and insights from the world of frontline work
What Hospitality need to know about the Employee Rights Act
We brought together hospitality leaders, operators and employment law experts to unpack what the Employee Rights Act will really mean for hospitality.
In conversation with Kate Nicholls
In this wide-ranging conversation, Kate Nicholls, Chair of UKHospitality, joins Paul Watson from Sona for a discussion facilitated by Mark Stretton, CEO at Fleet Street. Together, they reflect on the forces shaping hospitality today and what’s coming next.
Richard Tallboy joins Sona as CIO Advisor
Sona has announced the appointment of Richard Tallboy as Chief Information Officer Advisor, a newly created executive advisory role designed to accelerate the company’s enterprise strategy and deepen its expertise across key areas of hospitality operations.
Why Great Hospitality Starts With Better Decisions
In the latest episode of the Tech on Toast Podcast, our co-founder and CTO Ben Dixon sat down to talk about one of hospitality’s biggest (and most misunderstood) challenges: people.
Latest Insight from Sona & CGA by NIQ
This year has been a pivotal year for AI developments and it's evident the technology is deepening its role in hospitality, as the Business Confidence Survey from CGA by NIQ and Sona reveals – but weak confidence about investment and knowledge are holding back productivity gains.
New customer: Loungers
As a rapidly growing 300-site business operating across three brands, Loungers needed a solution that could help them harness the latest tech and AI to achieve their strategic priorities, while continuing to deliver great hospitality.
Unlocking the Real Power of AI in Hospitality
Sona’s VP of Hospitality breaks down what Agentic AI really means for hospitality beyond the buzzwords and headlines. Paul dives into how Agentic AI is creating impact and why the future belongs to those who embrace it.
Why fixing everyday friction is now the real productivity opportunity
Across the sector, teams are losing time, patience, and motivation because of outdated, disconnected, or inefficient processes. And while the conversation often focuses on guest experience, the reality is that your customer experience will never exceed your employee experience.
What operators told us about the Budget
Spending a morning with Hospitality leaders at a recent briefing meant there was only one topic on everyone’s mind: the Budget. The conversation was honest, practical, and full of insights that cut through the noise.