The Sona Blog
News, research and insights from the world of frontline work
Why fixing everyday friction is now the real productivity opportunity
Across the sector, teams are losing time, patience, and motivation because of outdated, disconnected, or inefficient processes. And while the conversation often focuses on guest experience, the reality is that your customer experience will never exceed your employee experience.
Budget 2025: What it means for Social Care Providers’ Payroll
This blog will focus on what the Budget means specifically for care providers’ payrolls, and how you can respond.
What operators told us about the Budget
Spending a morning with Hospitality leaders at a recent briefing meant there was only one topic on everyone’s mind: the Budget. The conversation was honest, practical, and full of insights that cut through the noise.
Budget 2025: How it impacts the Hospitality sector
The Budget confirms what operators have been feeling for months: labour costs are rising, tax burdens are heavier, and consumer confidence is shaky.
New partnership announced with Talos360
Sona and Talos360 announce a new integrated partnership.
Hospitality leaders’ confidence sinks ahead of make-or-break Budget
Soaring costs of doing business and pressure on guests’ spending have pushed hospitality leaders’ optimism down to a five-year low, the latest Business Confidence Survey from CGA by NIQ and Sona reveals.
Sona and KAM release new insights: Poor systems and processes cost the Hospitality sector £2.7 Billion per year
Sona and KAM release new insights report: Poor systems and processes cost the Hospitality sector £2.7 Billion per year.