Revolutionising Social Care with the world's first Agentic WFM for the frontline

Imagine a workplace where your technology doesn’t just follow instructions but proactively helps you make smarter decisions - anticipating needs before they arise. That’s the vision behind Sona’s groundbreaking new platform: the first-ever agentic AI designed specifically for Social Care workforce management (WFM).

1. So, what exactly is Agentic AI?

Traditional AI systems - like the machine learning models we've relied on for years - are reactive. They analyse data and provide insights but still need humans to interpret and act on that information. They’re useful, but limited.

Agentic AI flips the script. It employs autonomous digital agents - smart ‘helpers’ that can set goals, interpret data, and make concrete recommendations that managers can accept at the click of a button. Think of these agents as virtual team members that work alongside your staff, proactively making suggestions and helping to solve problems in real time.

2. How does Agentic AI work in Social Care?

Sona’s Agentic AI works by assigning digital agents to the problems that matter most - agents that don’t just analyse data, but recommend actions based on it, then implement those actions once approved by a manager. These aren’t passive dashboards. They’re proactive teammates that constantly observe, reason, and respond across your existing systems.

There are over 1,000 potential agents available in Sona. Here are just a few that are already helping to transform how Social Care providers operate:

📈 Scheduling Agent

The Scheduling Agent has an always-up-to-date view of what the ideal schedule would be if you were to make it now - taking into account commissioned hours, the latest individual needs, team actual and predicted availability, and more. At any moment, it proposes the few specific, practical, and highest-impact changes that get you closer to that new ideal, and allows a manager to apply them with one click.

It’s like having a planner who never sleeps and never misses a signal - essentially, your best manager is now in every setting.

👥 HR Assistant Agent

Handling time-off requests, onboarding new staff, or general policy questions can be time-consuming. This agent keeps schedules optimised and compliant by handling time-off requests, checking availability, and resolving conflicts autonomously. It connects with your HR and scheduling tools to keep everything running smoothly behind the scenes.

📊 BI Analytics Agent

This research Agent continuously explores your data to spot inefficiencies, surface hidden trends, and recommend changes, whether it’s improving staffing levels or reducing employee burnout. And it doesn’t just report insights - it explains what to do next.

What sets Sona’s Agentic AI apart?

Sona’s Agentic AI stands out because of its ability to adapt and learn. If shift patterns change or a spike in absences appears, the AI can autonomously propose adjustments - such as reallocating team members or flagging an issue with compliance - without needing manual intervention until it’s time to act and approve the suggestion.

It continuously monitors multiple systems, from HR platforms to rotas, identifying efficiency opportunities and alerting managers before issues escalate.

Why is this a game-changer?

Social Care services are complex, fast-moving, and under pressure. This new wave of AI agents enables providers to adapt dynamically, making smarter decisions faster, reducing manual workload, and protecting both staff wellbeing and quality of care.

Ben Dixon, Sona’s CTO and Co-Founder, explains:

Our AI agents act like a hybrid of analysts, strategists, and mentors. Sitting right beside managers, they understand what’s on the screen, analyse real-time data, and provide relevant insights or even make decisions automatically adjusting as priorities shift.

The future of Social Care is collaborative and intelligent

This isn’t about replacing your team. It’s about empowering them. These agents handle routine tasks and complex analysis, so your staff can focus on delivering compassionate, person-centred care.

As the platform continues to learn and evolve, it promises a future where Social Care providers are more agile, personalised, and efficient than ever before.

🚀 See Sona’s Agentic AI in action

Curious how this could work for your business? Visit our dedicated Agentic AI page to learn more and book a demo and experience the future of Social Care firsthand.