Your Guide to Frontline Workforce Management
What is frontline workforce management and what should you expect from modern workforce management software? Here’s our handy guide.
Create and fill rotas in seconds.
Engage, recognise and retain staff.
Connect your entire workforce.
Seamlessly manage HR processes.
Pay your staff in just a few clicks.
Building a staff schedule couldn’t be easier.
Reduce payroll errors with real-time T&A.
Fill 50% more shifts with your own employees.
Ensure shifts are covered even if you're understaffed.
Manage absence requests and approvals.
Control personal and operational details of your staff.
Staff can see relevant messages in one place.
Track shift fulfilment, labour productivity, agency spend and more in one click.
Manage access simply and securely.
Sona can work hand-in-hand with your existing systems.
Find out what care employees say matters to them most at work.
Why are health and social care workers leaving... and where are they going?
Take ownership of your payroll processes.
We asked 250 Social Care leaders about their attitudes towards digitisation and their plans for the next 12 months...
How care organisations can embrace flexible working and thrive.
Maintain quality of care and reduce costs.
Bring out the best in your teams.
Streamline operations across sites.
Keep your staff and volunteers connected.
Richard, our Head of Product, worked in social care for 10 years before bringing his experience to Sona.
Over 500k shifts are created by our customers each year.
Integrate with Nourish.
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Sona is the 2022 Leaders in Care Awards winner for Innovative Solution of the Year for Care Homes.
Give staff greater visibility of shifts available to work, with a simple "shift claim" process to increase their income.
Improve employee engagement and retention with a seamless employee communication platform.
Happier staff provide greater customer experiences, which in turn drives return rates, revenues and recommendations.
Stay up to date with the latest Sona news and research.
Download Sona's latest reports and guides.
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| 7 min read
What is frontline workforce management and what should you expect from modern workforce management software? Here’s our handy guide.
| 4 min read
Learn how to access the Adult Social Care Technology Fund in order to access a grant of up to £600,000 for your digital transformation projects.
| 9 min read
Employee Appreciation Day is an opportunity for Social Care providers to recognise and engage their staff. Here are five inspiring initiatives.
PUBLISHED: April 2023
The digital revolution has arrived.
We asked 250 Social Care leaders about their attitudes towards digitisation and their plans for the next 12 months - and you can access the results right here.
DownloadPUBLISHED: February 2023
Social Care is on the brink of a digital revolution. We believe that’s because there’s a growing cohort of professionals across the sector with almost insatiable appetites for transformation.
So we created Trailblazers to celebrate some of those leaders and showcase the ways they are bringing fresh thinking and innovation to how care services are delivered and care providers are run.
Read morePUBLISHED: November 2022
Employee recognition programs are no longer a 'nice-to-have' - they are a must.
Our survey of 500 UK Health & Social Care employees highlights both the pivotal role of recognition in improving retention rates and the urgent need to address a perceived lack of appreciation in the sector.
200
It's cold outside, you're full of food and you've made your way through all the good Christmas films. Ideal conditions for curling up with a good book. Here are five of our favourite people-focused titles.
4 minute read
Author: Simon Sinek
Length: 368 pages
Best known for Start With Why, Sinek's follow-up goes a level deeper to address some of the key 'whys' of leadership. Why do we trust the people we trust? And why should they trust us?
Based on a quote from a Marine Corps general: "Officers Eat Last", Sinek provides his own take on the concept of servant leadership, starting with the hidden dynamics that inspire leadership and trust.
In short - it's about emotional safety. Using practical, real-life examples, this book will help you understand how to create a "circle of safety" within your teams that gets the best out of them and out of you as a leader.
Author: Kim Scott
Length: 269 pages
"Care personally while challenging directly". That's Scott's definition of Radical Candor. Her book addresses one of the biggest workplace problems - creating a culture which embraces honest feedback.
Scott's argument is that we often end up either:
This doesn't just apply to constructive criticism, it's about praise too - something that came up in our most recent research for our Appreciation Matters report. The most common reason preventing care employees from recognising their colleagues more often was that it makes them feel awkward.
Radical Candor is her answer. This book doesn't just provide a framework for delivering feedback, it's full of ideas and practices to get, give and encourage guidance, praise and criticism at work.
PS Just want the highlights? Scott dissects Radical Candor in 6 minutes here.
Author: Thomas Erikson
Length: 304 pages
Ignore the attention-grabbing title, this is a book about a fundamental leadership quality - effective communication.
Erikson, an expert in behavioural psychology, believes that better workplace communication requires a better understanding of our differing personalities. He sets out four distinct behavioural styles - Dominance, Influence, Steadiness, and Conscientiousness (DISC), of which one or two tend to be dominant.
Injected with a fun sense of humour that makes it an enjoyable read, Surrounded By Idiots sets out how to assess our colleagues' personalities so that we can adapt our communication style to get the best results out of ourselves and others.
Curious about your own personality traits? Take the DISC questionnaire!
Author: Daniel Pink
Length: 256 pages
Is there more to motivation than the carrot and the stick? According to Daniel Pink, the answer is yes - a lot. He argues that there are more powerful drivers of high performance:
Drive explores the science behind human motivation and its practical application in producing happier, more productive workforces. What makes this book stand out is its modern perspective - it was first published in 2018.
This is recommended reading for those looking for new ways to inspire their teams and do better work.
Author: Neil Eastwood
Length: 232 pages
This list wouldn't be complete without Neil's must-read assessment of the future needs of the UK's Social Care system.
Finding and keeping great people is at the heart of it. Saving Social Care has been written to be your desk-side 'companion', a point of reference you go back to again and again.
Neil provides practical advice to care employers on who to look for when hiring and where to find and screen them. He also lists 20 great retention strategies to ensure they stay with you for the long term.
We're constantly adding to our library of resources written specifically for Social Care professionals. Browse through all of our publications here.
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1 min read
Sona has been shortlisted for the Innovative Solutions, Care Homes, award in the Leaders in Care Awards 2022. The awards ceremony recognises the best providers, leaders and suppliers in care homes and home care at an annual ceremony in October.
6 min read
Rishi Sunak is now Prime Minister. What does his leadership mean for the Department of Health & Social Care and for the care sector? We look at his plans.
2 min read
Sona is now an award-winning company after being named Innovative Solution of the Year for Care Homes in the 2022 Leaders In Care Awards in Birmingham.