New partnership for Social Care announced with Care Hires
Sona and Care Hires announce an exciting partnership.
Building a staff schedule couldn’t be easier.
Reduce payroll errors with real-time T&A.
Fill 50% more shifts with your own employees.
Ensure shifts are covered even if you're understaffed.
Manage absence requests and approvals.
Practical ways to boost team morale with proven examples from across the sector.
Find out what care employees say matters to them most at work.
Search and view employees with customised permission levels.
Key employment information all in one place.
Store visas, professional certifications and more with easy access.
Control personal and operational details of your staff.
Why are people leaving Social Care, and where are they going?
We asked 250 Social Care leaders about their attitudes towards digitisation and their plans for the next 12 months...
Why are Hospitality workers leaving the industry, and what can you do to retain them?
Share updates with a single click.
Staff can see relevant messages in one place.
Request post-shift feedback from staff.
Recognise staff contributions by sending them praise.
Identify staff at risk of churning.
How care organisations can embrace flexible working and thrive.
Maintain quality of care and reduce costs.
Maximise profitability through AI-powered forecasting & scheduling.
Elevate your operational efficiency and guest satisfaction.
Streamline operations across sites.
Developed alongside Social Care experts with decades of combined experience.
See why we are the leading user-friendly, end-to-end platform that prioritises both efficiency and wellbeing.
The Sona Partner Network is an ecosystem of solution experts and complementary technologies.
Give staff greater visibility of shifts available to work, with a simple "shift claim" process to increase their income.
Improve employee engagement and retention with a seamless employee communication platform.
Happier staff provide greater customer experiences, which in turn drives return rates, revenues and recommendations.
Give staff greater visibility of shifts available to work, with a simple "shift claim" process to increase their income.
Improve employee engagement and retention with a seamless employee communication platform.
Happier staff provide greater customer experiences, which in turn drives return rates, revenues and recommendations.
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What sounds like a John Grisham novel and has been around even longer?
4 minute read
That’s not the start of a joke, because the answer is the Bradford Factor - a commonly used formula for measuring unplanned staff absence.
Supposedly named because it originated from the Bradford School of Management in the 80s, it entered the business world because their research concluded that short, frequent unplanned absences from work had a bigger impact on performance than longer spells away from work.
A simple formula - number of instances of unplanned absence² x total number of days of unplanned absence (for a given time period, usually a year) - gives you the employee’s Bradford Factor score. Very broadly speaking, the higher the score, the greater the potential cause for concern.
Public service announcement: no need to fire up an Excel sheet - we’ve got you covered with our online Bradford Factor calculator.
The beauty is its simplicity. You only need two lines of data to produce the score and you then have your scores as a single source of truth. For large numbers of employees, the larger numbers will jump out, making potential issues easier to identify. That makes it a very efficient methodology for time poor managers.
There are some who believe that scoring in this way is fairer because it applies equally and removes personal biases managers might have when making decisions based on absence.
First off, Bradford Factor scores are a pretty blunt instrument. The fact that everyone is treated as the same is a problem - we know that not all absences are the same.
Frequent absences from work can be a red flag for unprofessional conduct, or they can be completely justified due to underlying health conditions or other personal circumstances that are beyond someone’s control.
This becomes particularly troublesome if organisations set ‘trigger points’ based on certain score levels. For example, a score of ‘X or more’ triggers a verbal warning.
Also, it promotes a very reactive approach to managing staff wellbeing and performance. In a healthy organisation, managers should be trained and empowered to spot potential concerns within their teams early and offer appropriate support before absence becomes a problem.
In an ideal world, yes, managers should be picking up on the warning signs before a Bradford Factor analysis is even necessary.
But in many industries where shift work is the norm this isn’t going to be possible. Staff aren’t always working at the same time as their manager. So having easy to understand data on staff absence rates is still a helpful tool if used in the right way.
Bradford Factor scores shouldn’t be used as a hard metric for making disciplinary decisions. For the reasons already discussed, absence from work can never be a black and white issue. It’s the role of managers to interpret the shades of grey.
However, these scores can serve as an important backstop, giving management a reason to check in with team members who might be hesitant to come forward with an issue they’re trying to cope with, whatever that may be.
Finally, just as you would shop around for quotes from your suppliers, it makes sense to try a few different approaches and see what works for you. Other calculations you could consider include the lost time rate method, absence frequency rate method and the consolidated method.
“The Bradford Factor provides a really useful metric for assessing the impact an individual’s absence history has on the business,” says Richard, our Head of Product Design. Richard has worked in and with the care industry for over a decade.
“However, in isolation the figure can be misleading. It doesn’t replace the need for managers to communicate regularly with their staff to understand their wellbeing and provide suitable support where possible. When reviewed regularly, the score can act as a meaningful guide to prompt managers to check in with their employees.”
Without a smart system for updating the Bradford Factor following each return to work, there’s a risk that rising scores will go unnoticed. Accurate tracking is even more important right now with Covid causing additional unplanned absences and wreaking havoc with previous benchmarks.
“It’s also often the case that employees have no oversight of their Bradford Factor score and so often they can receive written communication regarding their absence history without warning.”
“It’s best practice to give every team member oversight of their score alongside guidance around what it means and information about how their unplanned absences impact on their colleagues. This approach should also encourage employees to check in with their manager and discuss their situation rather than waiting on their manager to contact them, especially if that might be on disciplinary grounds.”
Everything we do at Sona we do with one goal in mind - make our customers’ lives easier. Absence management is no exception.
Our employee app enables every colleague to manage their schedule and leave right from their phone, and communicate directly and securely with their manager.
Managers have access to simple, intuitive dashboards so they have access to the data and analytics they need anytime and anywhere.
And those are just two of the powerful features at your fingertips - we’d show you how we can empower your entire workforce. Click here to schedule a demo at a time to suit you.
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