New integrated partnership launched with Grateful

Sona, a leading Workforce Management (WFM) platform for frontline teams, has partnered with Grateful to create a cutting edge integration.

Sona and Grateful now work together to streamline how teams are managed and rewarded, using technology designed for fairness and ease.

"We’re excited to reflect on our partnership with Sona, a next-generation workforce management platform (much like ourselves) built for hospitality teams.This partnership brings together two perspectives rooted in hospitality: Sona, empowering teams with smarter workforce tools, and Grateful, championing transparency and fairness in how people are recognised and rewarded.Together, we’re focused on helping businesses support their people with technology that works the way hospitality works, real time, real world, and built for those on the go.Watch this space for more exciting partner initiatives throughout 2026."

Mason Potter

Co-Founder

Both Sona and Grateful are built around the same principle: empower people with smart technology, and outstanding customer experiences will follow.

“Launching this partnership between Sona and Grateful is a proud moment for me. It represents the coming together of two purpose driven platforms with a shared vision of building smarter human solutions for the customers we serve. By aligning our expertise and values, we’re laying the foundation for innovation that goes beyond normal functionality, it will instead bring tangible impact for every organisation we support.”

Russ Kenyon

Head of Partnerships, Sona

About Sona: Backed by Google’s Gradient Ventures, Sona is the next-generation workforce management solution for large Social Care providers, where consumer grade design is matched by AI-driven decision making. Sona combines end-to-end WFM functionality - including Scheduling, Time & Attendance, HR and Payroll - with truly intelligent AI capabilities that enable real-time actionable insights geared towards driving growth and increasing employee satisfaction.

About Grateful: Grateful is simplifying and streamlining the tipping and management process with innovative products. From QR/NFC applications to EPOS integration and upcoming Tap & Tip POS terminals, we are constantly developing solutions to improve the service industry.