Deskless, not voiceless: The rise (and benefits) of ongoing frontline employee feedback
The key to a healthier, more engaged workforce lies in establishing a culture of ongoing feedback.
Building a staff schedule couldn’t be easier.
Reduce payroll errors with real-time T&A.
Fill 50% more shifts with your own employees.
Ensure shifts are covered even if you're understaffed.
Manage absence requests and approvals.
Practical ways to boost team morale with proven examples from across the sector.
Find out what care employees say matters to them most at work.
Search and view employees with customised permission levels.
Key employment information all in one place.
Store visas, professional certifications and more with easy access.
Control personal and operational details of your staff.
Why are people leaving Social Care, and where are they going?
Take ownership of your payroll processes.
We asked 250 Social Care leaders about their attitudes towards digitisation and their plans for the next 12 months...
Share updates with a single click.
Staff can see relevant messages in one place.
Request post-shift feedback from staff.
Recognise staff contributions by sending them praise.
Identify staff at risk of churning.
How care organisations can embrace flexible working and thrive.
Maintain quality of care and reduce costs.
Bring out the best in your teams.
Streamline operations across sites.
Keep your staff and volunteers connected.
Richard, our Head of Product, worked in social care for 10 years before bringing his experience to Sona.
Over 500k shifts are created by our customers each year.
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Sona is the 2022 Leaders in Care Awards winner for Innovative Solution of the Year for Care Homes.
Give staff greater visibility of shifts available to work, with a simple "shift claim" process to increase their income.
Improve employee engagement and retention with a seamless employee communication platform.
Happier staff provide greater customer experiences, which in turn drives return rates, revenues and recommendations.
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The key to a healthier, more engaged workforce lies in establishing a culture of ongoing feedback.
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News, Workforce Management, Scheduling
The future of shift fulfilment has arrived.
4 minute read
Apps have made booking stuff - whether it’s a meeting, curry, or a cab - easier than ever before. Which makes it a crime that so many managers in frontline industries such as healthcare and retail are still spending large portions of their days calling, texting and emailing to fill gaps in their rotas.
After hearing customer after customer identify this pain, we knew there had to be a better way. So we’ve been extremely busy behind the scenes creating a unique feature to do just that.
The result is our Shift Fulfilment Engine (SFE). We always want to build the most user-friendly solutions out there, making it easy for shifts to be posted and picked up in seconds, saving huge amounts of both time and money.
After an incredibly successful soft launch, we’re coming out of stealth mode to tell you all about the future of shift fulfilment with Sona's Shift Fulfilment Engine.
Finding cover isn’t just inconvenient, it’s costly.
I love that shifts are sent out to other stores straightaway which saves so much time on calling round.
Retail store manager
Regardless of industry, operating sites smoothly means having the right staff with the right skills and experience in place at the right times. Any gap in a shift pattern is a huge headache for the manager.
Why else would they then end up spending valuable minutes, sometimes hours, contacting team members to find out their availability?
Practically this is suboptimal for everyone involved. Managers have to divert attention away from other operationally vital tasks. Employees are either interrupted when they’re not working and not available or end up missing out on opportunities to work extra hours they would have taken.
The financial consequences can be wide-ranging:
This means every shift you fill internally has a positive impact on the PnL.
Everyone has a plan before they get punched in the mouth.
Mike Tyson
Like many people we speak to, you may have already wondered why this problem hasn’t been addressed by traditional workforce management solutions.
While we wouldn’t claim to be the only solution out there (just the best!), there are two main issues with the legacy platforms:
We love WFM software - we couldn’t exist without it - but filling the inevitable gaps in shift cover is a different type of problem that now has a different type of solution.
Sona is designed to plug in right alongside your existing systems. Integrating with your rostering platform ensures that shifts offered to staff don’t clash with their existing schedules.
Sona has allowed me to pick up shifts in other departments that I'd never had the opportunity to work in before.
Team member for a national retailer
As we’ve already described, SFE comes into its own once the schedule is set and there are identified needs for staff who aren’t already working to cover open shifts. Staffing agencies are external marketplaces to fill extra demand. So think of SFE as a way to create an internal marketplace - instantly making shifts available to the talent pool you already have.
One of the unique benefits is that this enables more staff to work shifts they probably couldn’t access before - in other departments or locations where they may never have contact with the relevant managers. We love it when our customers tell us about new cross-working patterns they have discovered that hadn’t been possible previously.
The other thing that sets us apart is our user-centric design. We built SFE for the modern way of working, using modern, cloud-based infrastructure and agile development.
This means the platform is intuitive and easy to use whatever your role and can be deployed quickly (we can get you live in a week). Plus, we add new features in weeks and months, not years.
Our customers are realising significant in-year ROI
Our scheduling system is great for what it does, but when it comes to unfilled and overtime shifts, we didn't have a streamlined way of offering these to our colleagues. That's where the innovative shift fulfilment platform comes in.
Manager, national retailer
We believe you shouldn’t need to wait 12+ months to start seeing a return on your investment in us:
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5 min read
In this article, we highlight the five key advantages of using modern cloud-based software to stay on top of your shifts.
3 min read
In large organisations, small variances in staff hours can create significant difference in hours paid for vs. hours worked, effecting the bottom line.
5 min read
Agency costs in the NHS are rising to as high as £2500 per nurse shift, according to new reports. How can tech combat rising healthcare agency costs?