• Aimen Chouchane

Welcoming Richard, our new Head of Product Design

We’re very pleased to reveal that Richard Upshall has joined us as Head of Product Design to deliver on our ambition to be the most user-friendly employee app on the market.


Richard joins us after ten years at 21-home care operator Colten Care. Most recently he was Business Applications Manager, with responsibility for all information systems. During his time in this role he oversaw the successful implementation of numerous key systems for facilities management, clinical governance, learning and HR, recruitment and shift fulfilment.


He also led on Colten’s Covid tracking and reporting, creating a process for logging and authorising self isolations for staff and all vaccinations and testing for staff and residents.


Richard joins our rapidly growing product team to take overall responsibility for the quality of the user experience for customers, as well as leading on the visual appearance, structure, and layout of Sona.


Ben (Co-founder & CTO) said: “Our mission is to put powerful productivity tools in the pockets of the care workforce. That’s only possible if the technology we build is both highly tailored to the needs of our users, and incredibly easy to use. As well as his technical expertise, Richard’s vast experience in both the care sector and in testing, launching and running new platforms for thousands of staff will prove invaluable. On top of that, he’s a great guy so we’re all stoked to have him on the team.”


“It’s become impossible to run a great care operation without great information processes and technology,” Richard added. “As soon as I heard about Sona I could see the huge potential for a truly modern platform to transform the way organisations approach their people management. Especially when you combine that with the talent, energy and ambition of the whole team - I’m buzzing to be a part of it."

"We have lots of exciting plans for the product already in the works so I’m looking forward to getting stuck in and delivering an exceptional experience for our customers.”

We’re looking to add even more talented people to our product team. If you:

  • have extensive professional experience in either React Native or Elixir

  • have a non nonsense approach to “getting it shipped”, and when given the choice between “complicated and shiny” vs “get something simple in front of a user” will always choose the latter

  • have a strong preference for over-communication, and take ownership of ensuring you fully understand what you’re working on

...then we think you’ll be a brilliant fit! For more information on the role and how to apply visit our Workable page.