Sona Webinar Recap | Closing the gap: Strategies for workforce retention in Hospitality
Here are the main takeaways from Sona’s webinar on closing the labour gap in the Hospitality industry.
Building a staff schedule couldn’t be easier.
Reduce payroll errors with real-time T&A.
Fill 50% more shifts with your own employees.
Ensure shifts are covered even if you're understaffed.
Manage absence requests and approvals.
Practical ways to boost team morale with proven examples from across the sector.
Find out what care employees say matters to them most at work.
Search and view employees with customised permission levels.
Key employment information all in one place.
Store visas, professional certifications and more with easy access.
Control personal and operational details of your staff.
Why are people leaving Social Care, and where are they going?
Take ownership of your payroll processes.
We asked 250 Social Care leaders about their attitudes towards digitisation and their plans for the next 12 months...
Share updates with a single click.
Staff can see relevant messages in one place.
Request post-shift feedback from staff.
Recognise staff contributions by sending them praise.
Identify staff at risk of churning.
How care organisations can embrace flexible working and thrive.
Maintain quality of care and reduce costs.
Bring out the best in your teams.
Streamline operations across sites.
Keep your staff and volunteers connected.
Richard, our Head of Product, worked in social care for 10 years before bringing his experience to Sona.
Over 500k shifts are created by our customers each year.
Integrate with Nourish.
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Sona is the 2022 Leaders in Care Awards winner for Innovative Solution of the Year for Care Homes.
Give staff greater visibility of shifts available to work, with a simple "shift claim" process to increase their income.
Improve employee engagement and retention with a seamless employee communication platform.
Happier staff provide greater customer experiences, which in turn drives return rates, revenues and recommendations.
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| 6 min read
Here are the main takeaways from Sona’s webinar on closing the labour gap in the Hospitality industry.
| 2 min read
Sona has been shortlisted for the Innovative Solutions, Care Homes and Best Care Marketing Team categories, at the Leaders in Care Awards 2023. The awards ceremony annually recognises the best providers, leaders, and suppliers in social care.
| 8 min read
Welcome to the first edition of Sona’s Social Care around the world series.
PUBLISHED: September 2023
Why are people leaving Social Care, and where are they going?
This report looks at the trends seen in the last year, the meaningful changes compared to 2022, and highlights how Social Care organisations can improve recruitment and retention, and better target the needs of those who receive care.
PUBLISHED: July 2023
10 practical strategies to boost your sales per labour hour
These practical strategies will help your hospitality organisation gain a competitive edge by boosting sales per labour hour (SPLH). Provide a few details to get instant access!
PUBLISHED: June 2023
Showing appreciation is crucial for staff retention in the care industry.
Our latest report provides 15 practical ways to boost team morale with proven examples from across the sector. Provide a few details to get instant access!
PUBLISHED: June 2023
Sona's KPI Cheat Sheet is designed to provide clear metrics to track progress and make informed decisions specifically within the Care industry.
PUBLISHED: April 2023
Our set of handy templates is designed to help you improve your employee experience and retention rates, covering the key questions you should consider asking any future leaver.
PUBLISHED: January 2023
Take our bespoke quiz, designed to help you understand your communication style and provide tips to improve your communication with others.
The 2022 edition of the Care Show was jam-packed with inspirational talks from leading voices across the sector. Here are our favourite new ideas for improving staff morale.
3 minute read
Once again the Care Show lived up to its reputation as one of the must-attend events of the year.
The 2022 edition was bursting with fresh thinking, particularly in the crucial area of employee engagement and well-being.
Here are 3 of the most innovative ideas showcased during an action-packed two days of talks and exhibits.
Camille Leavold, Managing Director of Abbots Care
What happens when you call to cancel your TV package or broadband provider? They redirect you to a specialist whose only job is to try and convince you to stay.
Camille Leavold, MD of home care provider Abbots Care, has adapted this concept for her 500-strong workforce. If a staff member indicates they're not happy at work for any reason, they get a call from one of Abbots' dedicated team to find out what can be done to fix it and improve their experience.
The Care Customer Service team also go out to meet colleagues, review their rotas and address any issues that may be preventing them from doing their best work or feeling 100%
This early intervention strategy is having a profound impact on retention at Abbots Care - they are holding on to 98% of new starters and aim for a staff turnover rate of 18% (less than half the average of 38% for home care).
Another innovation at Abbots Care is its well-being app which is freely available to all their staff.
As well as giving them access to well-being resources and rewards for a job well done, the app allows leadership and the Care Customer Support Team to monitor a number of wellbeing and engagement metrics, including job satisfaction.
The app also enables peer-to-peer recognition. Our Rethinking Retention report showed that nine in ten care staff would feel more positive if their contributions were recognised more often, making this a high-impact, low-cost solution to high turnover.
Abbots Care chose to custom-build their well-being app, but here at Sona it's great to hear about the amazing success they've enjoyed so far as we also offer this suite of tools as part of our integrated workforce management and scheduling software.
Sona Co-founder Oli shares his three-step plan for injecting more flexibility into care work
A Flexible Working Manager will more than pay for themselves from the ROI that comes from enabling more flexible working, argued Oli, one of our Co-founders.
With social care providers competing for talent not just with each other but with other frontline industries, Oli believes that a flexible working revolution is needed to improve recruitment and retention and reap the financial benefits that come with that.
According to our new report - Flex Appeal - 58% of social care employees don't believe that work-life balance exists and 88% would be open to working more flexibly if their employer offered this option.
But enabling flexible working in care environments often requires a leap of faith, followed by a big culture shift.
That's because it involves giving more control over to individual employees and experimenting both with new ways of working and new processes and systems to ensure changes are practical and sustainable over the long term. Having someone own that change process can be the difference between success and failure.
Even if creating a dedicated role isn't feasible, Oli argued that Sona's customers have shown that empowering someone to lead flexible working initiatives can pay off big time through lower people costs and happier, more motivated teams who deliver better care and stay longer.
Watch Oli's keynote in full here.
OK, this one isn't a practical tip, but after a visit to Beaucase to see therapy ponies Mr. P & Monet, we can vouch for their ability to improve your mood - just look at these smiles!
Aimen and Abbey with the stars of the Care Show
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2 min read
Sona is closing the digital divide in the world of work. Learn about our mission to put powerful workforce software in the hands of every frontline employee.
1 min read
I was delighted to be asked to highlight some of the key flexible working trends and preferences amongst today’s care workforce at The Care Show 2022 in Birmingham.
2 min read
Sona is now an award-winning company after being named Innovative Solution of the Year for Care Homes in the 2022 Leaders In Care Awards in Birmingham.